Due to new EU regulations (GPSR), we will be unable to ship orders after Friday 13th December 2024 to the EU or Northern Ireland. Our last order deadline will be 9am GMT on Monday December 9th 2024.

Please know that we are actively working to resolve this issue and all updates will be available on our website.  

If you would like to place an order to arrive before the 25th December 2024, please see our Christmas Order Deadlines page.

Yes! Our returns period is extended over Christmas.

Orders placed from the 1st November 2024 can be returned up until the 31st January 2025.

Please see all terms and conditions for returns/exchanges below.

If you would like to place an order to arrive before the 25th December 2024, please see our Christmas Order Deadlines page.

UK delivery should take up to 6 business days after ordering. International deliveries can take significantly longer.

For made-to-order pieces, we advise the lead times on the product page.

You will receive a tracking number via email once your order has been dispatched.

You can select to collect your order from our studio at checkout.

We aim to have your order ready for collection within 2 - 4 business days and will be in touch when your order is ready to collect.

Our studio address is:

Wolf & Moon, D 07, Florentia Clothing Village, Vale Road, London, N4 1TD

Monday - Friday (10am-5pm) excluding bank holidays.  

For UK delivery, we aim to have your order with you within 6 business days. If your order hasn't arrived within 5 business days of the due date, please email hello@wolfandmoon.com and we would be happy to assist you.

For international delivery, delivery times may vary. If your order has not arrived within 20 working days of the due date for Europe and 25 working days for the rest of the world, please email hello@wolfandmoon.com.

If your order has not left our workshop, we are able to amend your shipping address. Please email hello@wolfandmoon.com and we can assist.

Unfortunately, once your order has left our workshop we are not able to amend your shipping address

Yes, we do offer gift receipts. You can select this at checkout and leave your message.

Please note, all pierced earrings or components cannot be returned or exchanged due to hygiene reasons.

All our jewellery is sent in Wolf & Moon jewellery boxes or pouches which are perfect for gifting. We don't currently offer any additional gift wrapping.

Due to new EU regulations (GPSR), we will be unable to ship orders after Friday 13th December 2024 to the EU or Northern Ireland. Our last order deadline will be 9am GMT on Monday December 9th 2024.

Please know that we are actively working to resolve this issue and all updates will be available on our website.  

Yes! We use Royal Mail to deliver to countries around the world from just £9.95. Delivery times are approximate and depend on local delivery services.

Due to new EU regulations (GPSR), we will be unable to ship orders after Friday 13th December 2024 to the EU or Northern Ireland. Our last order deadline will be 9am GMT on Monday December 9th 2024.

You can return or exchange your item up to 28 days after delivery for a full refund or exchange. Items must be in the same condition as received and in their original packaging. If you are looking to return or exchange a set, the set must be returned to us in full.

Pierced earrings or hoops cannot be returned or exchanged for hygiene reasons, unless faulty. Headpieces/bags with non-standard options or engraving cannot be returned or exchanged unless faulty.

Post your item together with your completed returns form to:

Wolf & Moon, D 07, Florentia Clothing Village, Vale Road, London, N4 1TD.

We recommend using a tracked or signed for service to ensure your item arrives safely. Please keep hold of your tracking number.

If you are an international customer, please make sure any custom forms are marked as ‘Returned Goods’ to ensure no additional custom fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred by Wolf & Moon, you will be charged. It may also delay the refund process.

You will receive an email to confirm your refund to the original payment method used or we will be in touch to organise your exchange.

Please note, due to new EU regulations (GPSR), we will only be able to provide refunds and not exchanges for items returned from the EU or Northern Ireland.

As long as you have a gift receipt or proof of purchase then we can exchange your item.

Pierced earrings or hoops cannot be returned or exchanged for hygiene reasons, unless faulty. Headpieces/bags with non-standard options or engraving cannot be returned or exchanged unless faulty.

Please note, due to new EU regulations (GPSR), we will only be able to provide refunds and not exchanges for items returned from the EU or Northern Ireland.

Yes, we offer a repairs service on Wolf & Moon jewellery only. Please email hello@wolfandmoon.com along with a photo and we can advise.

Please note, this service will be paused in November & December and will resume in January 2025.

There may be a charge for this service and once resumed, takes around 3 weeks from arrival. We also advise to not attempt to repair at home as we may not be able to repair again should you need it in the future.