Jewellery Care & FAQs

Is your jewellery handmade?

Yes! Everything is lovingly handmade in our North London workshop.  
 
You can read more about our team and workshop here. 

What is your jewellery made from?

We use a selection of metal components and a combination of acrylic, sustainably sourced mother of pearl and FSC certified wood depending on the piece.

 

Our earring posts and butterflies are made from sterling silver and our hoop earrings are on 14k gold-filled or sterling silver hoops. All metal that touches the skin is nickel-free. Further information can be found below under Jewellery Care.

 

We do have surgical steel posts available as an alternative. If you would be interested in purchasing our earrings with surgical steel posts, please email hello@wolfandmoon.com.

When will an item be back in stock?

We aim to restock our collection as quickly as possible. You can sign up to a back in stock alert on the product page too.

Do you do custom designs?

Unfortunately this is not a service we offer at this time.

Can I pre-order jewellery?

Unfortunately, we don't accept pre-orders for our jewellery.

I've seen 'No Hoops' or 'No Chain' on a product page. What does this mean?

All our hoop and necklace charms are easily interchangeable. No Hoops or No Chain on a product page means you can purchase the charms without the hoops or chain - we will send the charms only.

 

This is perfect if you already own a pair of our hoops or chain and would just like to buy the additional charms.

 

Additional and alternative hoops are available here.

 

Additional and alternative chains are available here.

Do you have clip-on earrings?

Yes! We have created a collection of designs with clip-on backs here. 

 

Please note, we are not able to amend our other styles for clip-ons. 

Help! I have lost my earring.

Not to worry, we do offer a single earring replacement service. Please send an email along with a photo of your remaining earring to hello@wolfandmoon.com and we can advise.

Can I try on a headpiece?

Yes! Please email hello@wolfandmoon.com to arrange a time to visit us.

JEWELLERY & BAGS CARE

How do I store my jewellery?

We recommend storing and transporting your jewellery in the cotton pouch or box provided, to avoid tangled chains or pieces knocking against each other.

 

Avoid dropping your jewellery onto hard surfaces as the impact can weaken or break the piece.

 

Hoop earrings are best stored with the hoop and charm/pendant parts unassembled.

How can I avoid tarnishing or damage?

It’s best to keep your jewellery in a cool and dry place and remove before sleeping, showering or exercising.

 

Sprays and creams including soap, perfume, moisturiser and suncream can cause damage to some acrylic pieces and metal components, so it is best to remove your jewellery before using any of these products.

 

Please see "What metals do you use and how should I care for them?" below for more specific advice on different metals.

How do I clean my jewellery?

All non-metal components can be easily cleaned with a soft, dry cloth. To clean metal parts, please see below.

What metals do you use and how should I care for them?

We use a selection of different metal components depending on the piece. Read about each of our metals and how best to care for them below.

 

All metal that touches the skin is nickel-free.

14k Gold-Filled

We use 14k gold-filled metal for our hoops and most necklace chains.

 

WHAT IS GOLD-FILLED?

 

Our gold-filled findings are made from a jeweller’s brass core with a thick outer layer of 14 karat gold, that is 5% or more of the total weight of metal. The solid gold layer is mechanically bonded to the brass using heat and pressure.

 

IS GOLD-FILLED GOOD QUALITY?

 

Yes. Gold-filled jewellery is a high quality but affordable alternative to solid gold, and has a 5-10x thicker layer of gold than gold-plated metal.

 

IS GOLD-FILLED JEWELLERY GOOD FOR SENSITIVE EARS OR SKIN?

 

If you are very allergic to copper, brass, silver or rhodium, we recommend you avoid any jewellery containing it which may include gold-filled and gold-plates pieces. If you only have mild sensitivity, gold-filled jewellery should not irritate your skin due to the thick layer of gold.

 

WILL GOLD-FILLED JEWELLERY TARNISH?

 

Gold-filled jewellery is very durable and will not easily tarnish or discolour for a very long time. It can last 10+ years in perfect condition with daily wear.

 

HOW SHOULD I CARE FOR GOLD-FILLED JEWELLERY?

 

To make sure your gold-filled jewellery last as long as possible, follow these guidelines:

 

  • Take jewellery off when sleeping, exercising and any time it could get wet.
  • Store in a cool, dry place out of direct sunlight.
  • Keep substances like moisturiser and perfume away from your jewellery.

 

It can be cleaned with warm water, mild soap and a soft cloth. Alternatively, wipe after wearing with a dry soft cloth.

 

Sterling Silver

We use sterling silver for earring posts & butterflies, some hoop options and some necklace chains.

 

WHAT IS STERLING SILVER?

 

Sterling silver is a high quality silver alloy that contains mainly pure silver (at least 92.5%) with only small traces of other metals.

 

IS STERLING SILVER JEWELLERY GOOD FOR SENSITIVE EARS OR SKIN?

 

If you don’t have a known allergy to silver, our sterling silver should not be irritating to your skin. If you have had previous reactions to silver, we would recommend avoiding it.

 

WILL MY STERLING SILVER JEWELLERY TARNISH?

 

Sterling silver will tarnish over time. This is accelerated by exposure to water, perspiration, pollution and chemicals. Tarnish can easily be removed using a silver polishing cloth.

 

HOW SHOULD I CARE FOR STERLING SILVER JEWELLERY?

 

Sterling silver is easily cleaned with warm, soapy water or a silver polishing cloth.

 

Brass

We use brass components and chain in some of our designs.

 

WHAT IS BRASS?

 

Brass is an alloy of copper and zinc.

Brass is one of the most sustainable metals available as it can be recycled an infinite number of times in a recycling process which is much more energy efficient than recycling other metals such as aluminium and steel. In the UK, brass manufacturers produce brass using almost 100% brass scrap.

 

IS BRASS JEWELLERY GOOD FOR SENSITIVE EARS OR SKIN?

 

Most of our jewellery containing brass elements does not have brass which sits against skin - our pendants and earrings all have our signature wooden reverse. The exception is a few items which have a brass chain.

If you are very allergic to brass, copper or zinc, we recommend you avoid jewellery containing brass.

 

WILL MY BRASS TARNISH?

 

Brass naturally tarnishes (oxidises) over time, but it is easy to clean, polish and look after. Oxidisation is accelerated by exposure to water, perspiration, pollution and chemicals.

 

HOW SHOULD I CARE FOR MY BRASS COMPONENTS

 

We recommend keeping your brass pieces in a dry, preferably airtight place, gently wiping off any fingerprints before storing as humid conditions and moisture from your skin will speed up the oxidisation process.

With all our brass pieces, we provide a small jewellery cloth that is perfect for polishing off a light tarnish.

To remove a heavier tarnish, we recommend using a standard household metal polish with a soft cloth. Peek is our favourite brand and you can purchase this here. Always follow the manufacturer's instructions for your polish. You can also make your own metal polish at home by mixing lemon juice and baking soda into a paste.

Watch our handy video below to see how easy it is to clean your brass jewellery.

How do I care for my brass pieces?

We recommend keeping your brass pieces in a dry, preferably airtight place, gently wiping off any fingerprints before storing as humid conditions and moisture from your skin will speed up the oxidisation process.

 

With all our brass pieces, we provide a small jewellery cloth that is perfect for polishing off a light tarnish.

 

To remove a heavier tarnish, we recommend using a standard household metal polish with a soft cloth. Peek is our favourite brand and you can purchase this here. Always follow the manufacturer's instructions for your polish. You can also make your own metal polish at home by mixing lemon juice and baking soda into a paste.

 

Watch our handy video below to see how easy it is to clean your brass jewellery.

How do I change my hoops charms?

Our hoop charms are interchangeable. Whether you are mix ‘n’ matching the charms on your swapping to one of our alternative hoop sizes, it’s easy to take off and put on your charms. Watch the video below to see how.

 

Remember to carefully store your charms in their pouch or box when they’re not in use.

How do I fasten and remove a brooch pin?

Our brooches use secure-locking brooch pins. Watch our video to see how to easily attach them to your clothing or soft accessories.

How do I care for my bag?

Here are some care tips to help keep your bag in it's best condition:

 

  • Avoid dropping or knocking against hard surfaces as this may cause damages or scratches.
  • Avoid perfume, lotions or chemicals on the surface of the bag as they may damage some of the materials.
  • Clean gently with a soft dry or damp cloth.
  • Avoid fully soaking the bag in water to protect the wooden interior.
  • Brass hardwear can be polished with a household metal polish.
  • When not using, store safely in it's pouch or admire on a shelf!